Privacy Policy

Zeudin Group LLC ("Zeudin", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.zeudin.com, use our services, or interact with us through SMS communications.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with our services:

• Contact Information: Name, email address, phone number, and mailing address
• Business Information: Company name, project details, service requests, and technical requirements
• Communication Data: Records of your interactions with our support team, including phone calls and SMS messages
• Service Usage Data: Information about how you use our website and services

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Access times and dates
• Pages viewed and navigation patterns

Note: We do not use cookies or tracking technologies on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our solar energy consulting and technical services
• Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues
• SMS Communications: To send service-related notifications and feedback requests via text message (with your consent)
• Project Management: To manage your projects, provide quotes, and deliver requested information
• Business Operations: To maintain records, conduct analytics, and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. SMS Messaging Program

3.2 How SMS Consent is Obtained

Your consent to receive SMS messages is obtained through one of the following methods:

• Verbal Consent: During phone support interactions, our representatives may ask if you would like to receive SMS updates or feedback requests. Your verbal agreement is recorded and documented.
• Online Forms: When you submit information through our website contact forms or service request forms and provide your phone number, you may be asked to opt-in to SMS communications.

3.3 Message Frequency

Message frequency varies based on your interaction with our services. Typically, you may receive:

• 1-2 messages per service request or support interaction
• One feedback request message after customer support calls
• Occasional service updates related to your specific projects

3.4 SMS Opt-Out

You can opt-out of SMS messages at any time by:

• Replying STOP, QUIT, CANCEL, END, or UNSUBSCRIBE to any SMS message from us
• Contacting us at support@zeudin.com or calling +1 (469) 507-4046

After opting out, you will receive a confirmation message and will not receive further SMS messages unless you opt-in again.

3.5 SMS Help

For help with SMS messages, reply HELP or INFO to any message, or contact us using the information in Section 9.

3.6 Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier's plan. Please contact your mobile service provider for details about your messaging plan.

3.7 SMS Service Provider

We use Twilio Inc. as our SMS service provider. SMS messages are delivered through Twilio's platform in compliance with applicable telecommunications regulations.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Twilio Inc.: SMS messaging platform for delivering text messages
• Web Hosting Providers: For website hosting and maintenance
• Customer Feedback Platforms: Google and Trustpilot for collecting customer reviews (only when you choose to leave a review)

These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Prevent fraud or investigate potential violations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption protocols
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure data storage systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods include:

• Active Projects: Duration of the project plus 3 years for warranty and support purposes
• SMS Consent Records: Minimum 4 years as required by TCPA regulations
• Business Records: 7 years for tax and accounting purposes
• Support Communications: 2 years for quality assurance and reference

When information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt-out of SMS communications at any time
• Data Portability: Request a copy of your information in a structured, machine-readable format
• Restriction: Request restriction of processing under certain circumstances

To exercise any of these rights, please contact us using the information in Section 9.

7.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (Note: We do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

8. International Users

Zeudin Group LLC operates primarily in the United States but may provide services internationally. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

The United States may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy.

9. Contact Information

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites, including Google Reviews and Trustpilot. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending an email notification to the email address you provided (if applicable)
• Providing notice through our SMS service for changes affecting SMS communications

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Compliance and Regulatory Information

13.1 TCPA Compliance

Our SMS messaging practices comply with the Telephone Consumer Protection Act (TCPA) and related regulations. We obtain express consent before sending SMS messages and provide clear opt-out mechanisms.

13.2 A2P Messaging

We use Application-to-Person (A2P) messaging for business communications. Our SMS campaigns are registered with mobile carriers and comply with industry standards and carrier requirements.

14. Consent and Acknowledgment

By using Zeudin Group LLC's services, visiting our website, or providing your phone number for SMS communications, you acknowledge that you have read, understood, and agree to this Privacy Policy.