These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Customer", "Cardholder", "you", or "your") and Zeudin Group LLC ("Zeudin", "Company", "Merchant", "we", "us", or "our"), a Nevada limited liability company, governing your access to and use of our website (www.zeudin.com), affiliated platforms, services, booking systems, payment processing, and SMS communications.
BY ACCESSING OUR WEBSITE, USING OUR SERVICES, COMPLETING A BOOKING, SUBMITTING PAYMENT, OR PROVIDING YOUR PHONE NUMBER FOR SMS COMMUNICATIONS, YOU EXPRESSLY AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. If you do not agree, you must immediately cease all use of our services.
Your acceptance of these Terms is captured through one or more of the following binding mechanisms:
Zeudin Group LLC provides the following services:
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
You must be at least 18 years old to use our services. By using our services, you represent and warrant that you are at least 18 years of age, have the legal capacity to enter into binding contracts, will provide accurate and complete information, and will comply with all applicable laws and regulations.
Certain services require you to provide personal information, identity documents, and contact details. By submitting this information, you represent and warrant that all data provided is accurate, truthful, and belongs to you. The submission of identity documents (passport, national ID, driver's license) constitutes express verification of your identity and authorization of any associated transactions.
You are solely responsible for all activities conducted under your account, including all bookings, payments, and communications. We are not liable for any loss or damage arising from unauthorized use of your account that results from your failure to safeguard your credentials.
All reservations made through our platform — whether via website, WhatsApp, email, phone, or any other channel — are subject to these Terms. By completing a booking request, you:
All customers must submit a valid, government-issued identity document (passport, national ID, or driver's license) at the time of booking. The submission of identity documents through our platform, via WhatsApp, email, or any other communication channel constitutes express authorization of the booking and associated payment. Any customer who submits identity documents and subsequently claims the transaction was unauthorized may be reported for suspected fraud.
Upon successful payment, a booking confirmation and voucher number will be issued to the customer's registered email address. The voucher is the customer's proof of reservation and must be presented at the point of service. The issuance of a voucher constitutes confirmation that all terms have been accepted and the transaction has been completed.
The customer is responsible for presenting at the designated service location on the confirmed date and time. Failure to appear constitutes a No-Show and triggers the applicable penalty as described in Section 7.
Bookings initiated or negotiated through WhatsApp, email, phone calls, or any messaging platform are subject to the same Terms and Conditions as bookings made directly on our website. Communication records from these channels (including but not limited to WhatsApp message logs, email threads, and call records) constitute binding evidence of the customer's intent, consent, and authorization.
We accept payments through the following methods:
By completing a payment through our platform — including payments made via Chase Payment Links (payments.chase.com), our integrated checkout, or manual card entry — you expressly authorize the charge to the payment method provided. You represent and warrant that you are the authorized holder of the payment method or have explicit authorization from the cardholder.
All card payments are processed by Chase Payment Solutions (JPMorgan Chase Bank, N.A.) and will appear on your statement as "ZEUDIN GROUP LLC" or "Zeudin Group LLC, LAS VEGAS, NV". By completing a payment, you acknowledge this billing descriptor and waive any claim of non-recognition of the charge on your statement.
All prices are quoted in United States Dollars (USD) unless otherwise stated. Applicable taxes (including but not limited to a 6% service tax) are calculated and displayed at checkout before payment. The total displayed at payment includes all applicable taxes.
A payment receipt will be sent to your registered email address upon successful processing. An additional receipt may be issued by Chase Payment Solutions directly. Both constitute proof of your authorized payment.
IMPORTANT: By completing a booking and payment, you expressly accept the following cancellation policy. This policy is final and applies regardless of the reason for cancellation, including but not limited to changes in travel plans, personal circumstances, flight disruptions, or failure to appear at the service point.
| Code | Notice Period Before Service Start Date | Penalty |
|---|---|---|
| CXL-A | 31 or more days before start date | Full refund minus processing fees (2.9% + $0.30) |
| CXL-B | 31 to 17 days before start date | 25% of total reservation value |
| CXL-C | 16 to 5 days before start date | 50% of total reservation value |
| CXL-D | Less than 4 days before start date | 100% of total reservation value — NO REFUND |
| CXL-NS | No-Show (failure to appear at service point) | 100% of total reservation value — NO REFUND |
| CXL-PS | Cancellation after service start date | 100% of total reservation value — NO REFUND |
Once confirmed, reservation modifications are permitted only up to 31 days before the service start date. The primary holder's name can never be changed. Any modification request received within 31 days of the start date requires a full cancellation and rebooking, subject to the penalty schedule above.
If the service is cancelled by the provider or due to operational reasons beyond the merchant's control, the customer is entitled to a 100% refund of the reservation amount. Refund requests must be submitted within 24 hours of the cancellation. Processing fees for card payments (2.9% + $0.30) are non-refundable as they are retained by the payment processor.
All eligible refunds are processed within a maximum of 20 business days from the date of the approved refund request. If you do not receive your refund within this period, contact us at support@zeudin.com.
Refunds are issued exclusively under the following circumstances:
The following are non-refundable under any circumstances:
All refund requests must be submitted in writing to support@zeudin.com and must include: booking reference number, date of service, reason for refund request, and any supporting documentation.
Filing a chargeback with your bank is NOT a valid refund request. Customers must first contact the merchant directly to request a refund before initiating any dispute with their financial institution. Failure to contact the merchant before filing a chargeback constitutes a violation of these Terms and may be treated as suspected friendly fraud. See Section 9 for the complete Chargeback and Dispute Policy.
This section establishes the merchant's rights and the customer's obligations regarding payment disputes (chargebacks). By completing a transaction with Zeudin Group LLC, you expressly acknowledge and accept the following terms.
Zeudin Group LLC reserves the absolute right to contest any chargeback or payment dispute filed against a legitimate transaction. The merchant will submit comprehensive evidence to the acquiring bank and card network, including but not limited to:
Before filing any chargeback, dispute, or claim with your bank, credit card company, or any financial institution, you are required to first contact Zeudin Group LLC directly to attempt to resolve the issue. You may contact us at:
We commit to responding to all refund and dispute inquiries within 48 hours. Filing a chargeback without first contacting the merchant is a violation of these Terms.
Friendly fraud — defined as filing a chargeback for a transaction that was legitimately authorized by the cardholder — is a form of first-party fraud. If the merchant determines, based on available evidence, that a chargeback constitutes friendly fraud, the merchant reserves the right to:
The merchant maintains comprehensive transaction records for a minimum of 24 months, including:
| Evidence Type | Description | Retention Period |
|---|---|---|
| Identity Documents | Passport, ID, license images submitted by the customer | 24 months |
| Communication Records | WhatsApp, email, SMS, and phone call logs | 24 months |
| Booking Records | Internal reservation records, confirmations, vouchers | 24 months |
| Payment Records | Transaction receipts, authorization codes, payment confirmations | 24 months |
| T&C Acceptance | Clickwrap logs, email confirmations with T&C links | 24 months |
| Service Records | Service availability confirmations, delivery records | 24 months |
In the event of a chargeback that is later reversed in favor of the merchant (i.e., the merchant wins the dispute), the customer acknowledges liability for all chargeback-related fees incurred by the merchant, which may range from $25 to $100 per occurrence depending on the payment processor and card network.
By completing a transaction with Zeudin Group LLC, you acknowledge that:
Zeudin Group LLC operates an SMS messaging program for service-related communications and customer feedback requests. We send service updates, booking confirmations, customer feedback requests, and support responses. We do NOT send marketing, promotional, or unsolicited commercial messages.
By providing your mobile phone number, you expressly consent to receive SMS text messages from us for service-related purposes. Consent is obtained via verbal agreement during phone interactions, online form submissions with SMS consent checkbox, or opt-in keyword replies (SUBSCRIBE, INFO, UPDATES).
Message frequency varies: one per support interaction for feedback, 1-3 per active project for updates, and as needed for support responses. Standard message and data rates may apply as determined by your mobile carrier.
You may opt out at any time by replying STOP, QUIT, CANCEL, END, UNSUBSCRIBE, REVOKE, or STOPALL to any message, or by contacting support@zeudin.com or calling +1 (469) 507-4046.
Reply HELP or INFO to any message for assistance, or contact us at the details above.
We use Twilio Inc. as our SMS provider. Our practices comply with the Telephone Consumer Protection Act (TCPA), FCC regulations, and CTIA guidelines. We obtain consent before messaging, identify ourselves in all messages, honor opt-outs promptly, and maintain consent records.
You agree NOT to:
Violations may result in: immediate service termination, permanent ban from all platforms, reporting to fraud databases, legal action, and liability for all damages caused.
All content on our website and communications — text, graphics, logos, software, and documentation — is the property of Zeudin Group LLC and is protected by copyright, trademark, and intellectual property laws. You may not copy, modify, distribute, or reproduce our content without written permission.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
To the maximum extent permitted by law, Zeudin Group LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.
Zeudin Group LLC acts as a booking intermediary and is not the direct operator of all services offered. We are not liable for service disruptions, modifications, or cancellations initiated by third-party service providers, including but not limited to vehicle availability, fuel supply, or operational conditions beyond our control.
You agree to indemnify, defend, and hold harmless Zeudin Group LLC, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your use of our services, violation of these Terms, filing of fraudulent chargebacks, violation of any third-party rights, or violation of applicable laws.
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, incorporated by reference. By using our services, you consent to our data practices including collection of identity documents, contact information, communication records, payment data, and usage analytics.
Our services may link to third-party websites including Google Reviews, Trustpilot, Chase Payment Solutions, and other platforms. We are not responsible for their content, privacy practices, or terms. Your use of third-party services is at your own risk.
We reserve the right to modify these Terms at any time. Changes are effective when posted with an updated date. For material changes, we will provide notice via website posting, email notification, or SMS. Continued use after changes constitutes acceptance.
You may terminate by ceasing to use our services, opting out of SMS, and cancelling active agreements.
We may suspend or terminate your access at any time for violation of Terms, fraudulent activity, filing false chargebacks, non-payment, or any reason we deem necessary. Upon termination, your rights cease immediately, and surviving provisions (indemnification, disclaimers, dispute resolution) continue to apply.
These Terms are governed by the laws of the State of Nevada, United States, without regard to conflict of law provisions.
Any legal action arising from these Terms shall be brought exclusively in the state or federal courts of Clark County, Nevada. You consent to the personal jurisdiction of these courts.
Before filing any legal claim or chargeback, you must contact us at support@zeudin.com to attempt informal resolution. We will respond within 48 hours and work in good faith to resolve the issue.
You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.
Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement. Severability: Invalid provisions do not affect remaining terms. Waiver: Failure to enforce a provision is not a waiver. Assignment: You may not assign these Terms without consent. Force Majeure: We are not liable for failures due to circumstances beyond our control. Notices: All notices to Zeudin must be sent to support@zeudin.com.
Las Vegas, NV 89103, United States
Email: support@zeudin.com
Phone / WhatsApp: +1 (469) 507-4046
Website: www.zeudin.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PST
BY USING ZEUDIN GROUP LLC'S SERVICES, COMPLETING A BOOKING, SUBMITTING PAYMENT, ACCESSING OUR WEBSITE, OR PROVIDING YOUR PHONE NUMBER FOR SMS COMMUNICATIONS, YOU ACKNOWLEDGE AND AGREE THAT:
IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST NOT USE OUR SERVICES, MAKE BOOKINGS, OR SUBMIT PAYMENT.